Spotlight
From the practice Technology Two Failed Builds, a Conversation, and the Knowledgebase That Came Out of It
A client had already tried twice to build an AI-driven knowledgebase before I got involved: a vibe-coded custom RAG system first, then a Custom GPT setup. Both fell short in different ways. The fix wasn't a third rebuild, it was a conversation about what had actually gone wrong, and the taxonomy-first architecture that came out of it, now called Smart Knowledgebase.
Technology AI Should Serve Your Process, Not Replace ItThe question worth asking is where your current process is slower than it needs to be. That's what AI should actually speed up.